We’ll scope additional work on a per-proposal basis or discuss upgrading your partnership tier.

Yes. Upgrades take effect immediately. Downgrades apply at the next billing cycle.

Monthly partnerships are billed on the 1st of each month via card on file. Quarterly retainers are billed at the start of each quarter.

No. Partnership tiers reserve dedicated capacity on our calendar—unused hours don’t roll over.

Rush timelines (<14 days) are available as an add-on for $6,000–12,000 depending on scope.

A: We offer two commitment options:

Month-to-Month (Full Price)

• 3-month minimum commitment
• After 3 months, continue month-to-month
• Cancel anytime with 30 days written notice
• Cancellation takes effect at the end of the next full billing cycle

Annual Agreement (Discounted Rate)

• 12-month commitment at 5% off monthly rate
• Early termination requires a 2-month exit fee
• 30 days written notice required

Month one is onboarding—we’re learning your voice, differentiators, and systems. By month two, we’re hitting stride. By month three, you have real results to evaluate. This ensures you see the full value before deciding to continue.

The initial 3-month commitment is binding. All fees for the commitment period are due regardless of cancellation. If circumstances require early termination, please contact us to discuss options.

A: Annual agreements receive 5% off the standard monthly rate in exchange for a 12-month commitment:

Early termination of an annual agreement requires an exit fee equal to 2 months of your agreed monthly rate. You pay your current month plus the exit fee, and the Agreement ends.

Example: Priority at $11,000/month\; annualrate.Youterminatein\; month6.Exitfee=$22,000.

Quarterly Retainer clients commit per quarter. To decline renewal, notify us at least 15 days before the next quarter begins. No refunds are issued for partial quarters—if you cancel mid-quarter, services continue through quarter end.

We don’t offer formal pause options, but we understand business needs change. If you need to temporarily step back, contact us to discuss. Pausing forfeits your reserved capacity and may affect availability when you return.

Send written notice via email to info@trusstender.com . Include your company name, partnership tier, and requested end date. We’ll confirm receipt and your final billing date within 2 business days.

Book a consultation. We’ll discuss your proposal volume, typical timelines, and recommend the right fit. If we’re aligned, you’ll receive an Agreement to review and sign, and we’ll begin onboarding as soon as payment is received.